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Customer Care The Mindset of Business Success |
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By Vadim Kotelnikov, Inventor, Author & Founder, Ten3 BUSINESS e-COACH – Innovation Unlimited, 1000ventures.com
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"Better service for the customer is for the good of the public, and this is the true purpose of enterprise." – Konosuke Matsushita |
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Customer Care As the Mindset of Business Success Customer care is not a technique, it is a mindset. It is a customer-focused corporate mindset and culture that inspires teams to keep creating and delivering extraordinary customer value and thus helps companies acquire new customers, provide superior customer satisfaction, and build customer loyalty. 10 Rules for Building a Great Business
Case in Point Ten3 Business e-Coach With customer care at heart, Ten3 Business e-Coach creates unique customer value: It doesn't teach, it inspires. It helps people and companies unlock their inner creative power and achieve amazing results. That's why Ten3 Business e-Coach and Ten3 Mini-courses are so popular. People and companies from 100+ countries buy them. Below are some unsolicited "Thank You!" notes that illustrate the value Ten3 Business e-Coach creates for people like you: ● "I read your webpage and bells started ringing for me!" – Zachrey Helmberger, USA
● "It produces a 'bomb effect'!"
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Mikael Henzler,
Germany ● "It is boosting my creativity!" – Udaysinh Patil, India Would you like to read more unsolicited "Thank You!" notes? There are plenty of them here. Customers for Life By: Brian Tracy The purpose of a business is to create and keep a customer. If a business successfully creates and keeps customers in a cost-effective way, it will make a profit while continuing to survive and thrive. If, for any reason, a business fails to attract or sustain a sufficient number of customers, it will experience losses. Too many losses will lead to the demise of the enterprise... More
Selling By Coaching Treat your prospective customer as a player who wants to achieve extraordinary results. You are to help the player win.... More Kaizen Mindset
Deming's 14 Point's Plan for Total Quality Management Point 1: Create constancy of purpose toward improvement of the product and service so as to become competitive, stay in business and provide jobs... More Be the Best Possible 10 Tips by Ten3 NZ Ltd.
Process-managed Enterprise A process-managed enterprise supports, empowers and energizes employees, encourages their initiative, enables and allows its people to perform process work. "Process work is work that is focused on the customer, work that is directed toward achieving results rather than being an end in itself, work that follows a disciplined and repeatable design. Process work is work that delivers the high-level of performance that customers now demand."6... More
Partner For Profit – Differentiate Yourself From Your Competitors... Creating Sustainable Revenue Stream: 9 Questions To Answer... How To Achieve Customer Satisfaction? 9 Questions To Answer... More Value-Added (MVA)... The Tao of Customer Value Creation... Sustaining Customer Focus... How To Retain Customers?... How Do You Create Value for the Customer?... Value Innovation: Two Fundamental Questions... Customers Will Usually Come Back If... Do Your Customers Enjoy Buying from You?... Measuring the Success of Your Customer Retention Strategy... Measuring Customer Satisfaction... Listening To Your Customers... Leveraging Your Service-Profit Chain... Eliminating Bureaucracy...
Case in Point
Case in Point Dell Inc...
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