GE Case Study
Tests and Evaluation Forms
The GE Leadership
Effectiveness Survey (LES)
Put Values First
Ranking Scale: Significant Development
Needed 1 2 3 4 5 Outstanding Strength
Has developed and communicated a clear,
Vision / direction for the organization.
Forward-thinking, stretches horizons,
Inspires and energizes others to commit to
Vision. Captures minds.
Leads by example.
As appropriate, updates Vision to reflect
constant and accelerating
change impacting the business.
Set Stretch Goals
Customer / Quality Focus
Listens to customer and assigns the highest priority to
including internal customers.
Inspires and demonstrates a passion for
excellence in every aspect of work.
Strives to fulfill commitment to
total product / service offering.
Customer Service and creates
service mind-set throughout organization.
Customer Success 360
Maintains unequivocal commitment to honesty /
truth in every facet of behavior.
Follows through on commitments; assumes
responsibility for own mistakes.
Practices absolute conformance with company
policies embodying GEI&PS commitment to ethical conduct.
Actions and behaviors are consistent with
12 Major Causes of Failure in Leadership
Accountability / Commitment
Sets and meets aggressive commitments to
achieve business objectives.
Demonstrates courage / self-confidence to
stand up for the beliefs, ideas, co-workers.
compassionate yet willing to make
Demonstrates uncompromising responsibility
preventing harm to the environment
12 Effective Leadership Roles
Communication / Influence
in open, candid, clear, complete, and consistent manner –
response / dissent.
Listens effectively and probes for new ideas.
and rational arguments
Breaks down barriers and develops influential
relationships across teams, functions, and
Shared Ownership / Boundaryless
Self-confidence to share information across
traditional boundaries and be open to new ideas.
Encourages / promotes shared ownership for Team
Vision and goals.
Trusts others; encourages risk taking and
as a vehicle for everyone to be heard. Open to ideas from anywhere.
9 Signs of a Losing Organization
Team Builder / Empowerment
Selects talented people; provides
feedback to develop team members to fullest potential.
Delegates whole task;
team to maximize effectiveness. Is personally a
Creates positive / enjoyable work environment.
diversity of team members (cultural, race, gender) to achieve business
The Tao of Employee Empowerment
Knowledge / Expertise / Intellect
Possesses and readily shares functional /
technical knowledge and expertise. Constant interest in learning.
Demonstrates broad business knowledge /
decisions with limited data. Applies intellect to the fullest.
Quickly sorts relevant from irrelevant
information, grasp essentials of complex issues and initiates action.
The Wheel of Personal Success
Initiative / Speed
Creates real and positive
change as an Opportunity.
problems and initiates new and better ways of doing things.
Hates / avoids /
eliminates "bureaucracy" and strives for brevity,
Understands and uses
speed as a
Entrepreneurial Leader: 4 Specific Attributes
Demonstrates global awareness / sensitivity and
is comfortable building
diverse / global teams.
Values and promotes full utilization of global
work force diversity.
Considers the global consequences of every
decision. Proactively seeks global knowledge.
Treats everyone with dignity, trust, and
Smart Corporate Leader
The 4 Es and 6
Leadership: 10 Roles
Develop a Clear Vision
Strategies for Leading
Two Techniques for
from Great Corporate Leaders
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10 Rules for Building
a Successful Business
To Building a Great Company
Look at Your Company
from Outside In As Well As Inside Out
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from the Fear of Trying New Things
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